Troubleshooting
© 2010 Nokia. All rights reserved.
153
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discoloured, or bright dots appear on the screen
every time I switch on my device?
A: This is a characteristic of this type of display. Some displays may contain pixels
or dots that remain on or off. This is normal, not a fault.
Q: Why can't my Nokia device establish a GPS connection?
A: Establishing a GPS connection may take from a couple of seconds to several
minutes. Establishing a GPS connection in a vehicle may take longer. If you are
indoors, go outdoors to receive a better signal. If you are outdoors, move to a more
open space. Ensure that your hand does not cover the GPS antenna of your device.
If the weather conditions are bad, the signal strength may be affected. Some
vehicles have tinted (athermic) windows, which may block the satellite signals.
Q: Why can’t I find my friend’s device while using Bluetooth
connectivity?
A: Check that both devices are compatible, have activated Bluetooth connectivity,
and are not in hidden mode. Check also that the distance between the two devices
is not over 10 metres (33 feet) and that there are no walls or other obstructions
between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can end the connection from
the other device or deactivate Bluetooth connectivity in your device. Select Menu >
Settings and Connectivity > Bluetooth > Bluetooth > Off.
Q: What do I do if the memory is full?
A: Delete items from the memory. If Not enough memory to perform operation.
Delete some data first. or Memory low. Delete some data from phone
memory. is displayed when you are deleting several items at the same time, delete
items one by one, beginning with the smallest items.
Troubleshooting
© 2010 Nokia. All rights reserved.
154
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, address, or e-mail address. Select
Menu > Contacts and the relevant contact, and modify the contact card.
Q: How can I end the data connection when the device starts a data
connection again and again?
A: The device may be trying to retrieve a multimedia message from the multimedia
message centre. To stop the device from making a data connection, select Menu >
Messaging and Options > Settings > Multimedia message > Multimedia
retrieval. Select Manual to have the multimedia messaging centre save messages
to be retrieved later, or Off to ignore all incoming multimedia messages. If you
select Manual, you receive a notification when you have a new message in the
multimedia message centre. If you select Off, the device does not make any network
connections related to multimedia messaging. To set the device to use a packet
data connection only if you start an application or action that needs it, select
Menu > Settings and Connectivity > Admin. settings > Packet data > Packet
data connection > When needed. If this does not help, switch the device off and
then on again.
Q: Can I use my Nokia device as a fax modem with a compatible PC?
A: You cannot use your device as a fax modem. However, with call diverting (network
service), you can divert incoming fax calls to a fax number.
Q: Why do I get the error message Expired certificate or Certificate
not valid yet when I am installing a downloaded application?
A: If Expired certificate or Certificate not valid yet is displayed, even if the
certificate should be valid, check that the current date and time in your device are
correct. You may have skipped the setting of date and time when starting the device
for the first time, or the mobile network may have failed to update these settings
to your device. To resolve this, select Menu > Settings and Phone > Phone
mgmt. > Factory settings. Restore the factory settings, and when the device
restarts, set the correct date and time.
Troubleshooting
© 2010 Nokia. All rights reserved.
155
23. Green tips
Save energy
You do not need to charge your battery so often if you do the following (if available
for your device):
● Close applications and data connections, for example, your Bluetooth
connection, when not in use.
● Decrease the brightness of the screen.
● Set your device to enter power saver mode after the minimum period of
inactivity, if available in your device.
● Deactivate unnecessary sounds, such as key tones.
Recycle
All materials of this device can be recovered as materials and energy. For
information on how to recycle your old Nokia products, go to www.nokia.com/
werecycle, or using a mobile device, nokia.mobi/werecycle.
Recycle packaging and user guides at your local recycling scheme.
The crossed-out wheeled-bin symbol on your product, battery, literature, or
packaging reminds you that all electrical and electronic products, batteries,
and accumulators must be taken to separate collection at the end of their
working life. This requirement applies in the European Union. Do not dispose
of these products as unsorted municipal waste. For more information on the
environmental attributes of your device, see www.nokia.com/ecodeclaration.